How can I protect my account?

Scammers try to use a variety of methods (e.g. fake emails and websites) to gain access to our members’ personal information.
Please note that will never ask for your password, credit card number or any other personal information in emails. Also, we will never provide your personal information to other third-party companies or individuals.
The key to preventing scams is awareness, education and vigilance. We encourage all of our members to be cautious when responding to an email that requests their personal information.
Here is a list of basic measures you can take to ensure the safety of your account on

Set a Good Password

Do not choose a simple password such as using your birthday or name. It is advisable to set a password that has a combination of numbers and letters.

Sign In Regularly to My Surelynk

Signing in regularly to your account ensures your account information stays updated.

Practice Extra Vigilance

Do not click on any links or URLs in any email if you suspect the mail was sent from a party pretending to be Avoid completing forms in email messages that ask for your personal information. Make sure you are using a secure website when submitting credit card or other sensitive information through your browser.
Most sign-in pages can be identified by addresses that begin with "".

Use Anti-Virus Software and a Firewall

Some computer viruses steal your password and financial account information by recording your keystrokes. For this reason, it is recommended that you install anti-virus software and update it on a regular basis. A firewall is a system designed to prevent unauthorized parties (usually referred to as "hackers") from gaining access to sensitive information stored on your computer. Firewalls can be installed as either hardware and software or both.

If you suspect that an unauthorized party has already accessed or has attempted to access your account, please report to us immediately.

How do I know if a supplier is reliable?

The best way to reduce fraud when trading either online or offline, is for buyers and suppliers to conduct proper due-diligence before entering into any transaction. None of the suppliers on are 100% guaranteed to be honest, so it is important to conduct proper research before commencing business. Tips on verifying your supplier:

Verify the supplier's identity.

For Gold Suppliers, you can refer to their Profile on their mini-site. You should also use other offline/online methods to verify the supplier.

Verify the supplier's manufacturing/trading capability

You can also refer to the supplier’s Audit Reports (if available) or ask for an independent report of their manufacturing/trading capability. Ask for the supplier's bank reference letters to verify their financial credit worthiness.

Confirm the supplier's authorized signatory

Try to use Secure Forms of Payment e.g. PayPal or Letter of Credit.

Order a sample first to check the quality and to ensure that the product is what you are looking for

If the product you are ordering is too large to get samples, we suggest you check suppliers Track Record on their ‘Mini-Site’ and contact the supplier’s previous customers for reference.

Search for online complaints or comments about the supplier by searching suppliers name + SCAM

Look for Gold Members that are long-term members on

While Gold Supplier membership is not a guarantee of safety, these suppliers have passed a verification process that increases the chances of a safe and positive trading experience. If a member has been a Gold Supplier for several years, then they are potentially an even better trading partner as they have a long history on our site.

Are all Gold Suppliers trustworthy?

Through the completion of the verification process, can only check whether the business is registered in its local business administration region, details provided are correct and open source information available on the business. This verification does not verify the integrity of the business, nor does it verify the authenticity or quality of goods listed by the seller, so it is still important for you to use your best judgment regarding the seller, the goods listed for sale, and any impending transaction. As is not involved in transactions conducted between buyers and sellers, please choose the safest payment method.

What are the signs of scammers? 

Unauthorized Brand Products

Scammers often post numerous branded products (Apple, Samsung, etc.) on their site for very low prices. If asked for legal documentation, they will either refuse or provide fake documents.

Preference for less secure forms of payment

Scammers often refuse to accept Secure Payment or PayPal - even if you offer to cover the transfer fee. They prefer Western Union, Money Gram or T/T so that they can get the money directly.

Extremely low prices

Their product prices are half that of physical stores – or even less. Such scammers also often promise to provide you with a ‘buy two get one free’ deal.

Excessive contact information

Scammers do not like to deal online – they prefer to trade offline. Therefore, they often put their contact information (phone number, Skype, WhatsApp, etc.) all over the site – in product names, product descriptions, product pictures and even their company names.

Changing bank accounts and email addresses

Minutes after you receive a bank account from your supplier, you will get a new message from a similar email address (i.e. the supplier’s email is; the new email is In the new message, the scammer will explain that the original bank account is being upgraded and request that you send your payment to a new one. After you submit your payment, the scammer will not respond to your messages.

Strange replies from unknown suppliers

You sent an inquiry to 3 suppliers (A, B, C). However, you received replies from 5 different suppliers (D, E, F, G, H), none of whom you had sent an inquiry to. To be safe, you should ask them where they got your inquiry and contact information. You should also check their company information to see if they are in your inquiry list.

Too many accounts with the same company name

If you find products posted on many different sites with more or less the same supplier name – and in each case the supplier is unverified – it may be a scammer. We suggest you avoid trading with such suppliers. To find reliable suppliers, we suggest you trade with Gold Suppliers /Verified Suppliers. Their information is partly or fully verified by third-parties.

10 tips for spotting a phishing email

  1. The message contains a mismatched URL
    One of the first things I recommend checking in a suspicious email message is the integrity of any embedded URLs. Oftentimes the URL in a phishing message will appear to be perfectly valid. However, if you hover your mouse over the top of the URL, you should see the actual hyperlinked address (at least in Outlook). If the hyperlinked address is different from the address that is displayed, the message is probably fraudulent or malicious.
  2. URLs contain a misleading domain name
    People who launch phishing scams often depend on their victims not knowing how the DNS naming structure for domains works. The last part of a domain name is the most telling. For example, the domain name would be a child domain of because appears at the end of the full domain name (on the right-hand side). Conversely, would clearly not have originated from because the reference to is on the left side of the domain name. I have seen this trick used countless times by phishing artists as a way of trying to convince victims that a message came from a company like Microsoft or Apple. The phishing artist simply creates a child domain bearing the name Microsoft, Apple, or whatever. The resulting domain name looks something like this:
  3. The message contains poor spelling and grammar
    Whenever a large company sends out a message on behalf of the company as a whole, the message is usually reviewed for spelling, grammar, and legality, among other things. So if a message is filled with poor grammar or spelling mistakes, it probably didn't come from a major corporation's legal department.
  4. The message asks for personal information
    No matter how official an email message might look, it's always a bad sign if the message asks for personal information. Your bank doesn't need you to send it your account number. It already knows what that is. Similarly, a reputable company should never send an email asking for your password, credit card number, or the answer to a security question.
  5. The offer seems too good to be true
    There is an old saying that if something seems too good to be true, it probably is. That holds especially true for email messages. If you receive a message from someone unknown to you who is making big promises, the message is probably a scam.
  6. You didn't initiate the action
    Just yesterday I received an email message informing me I had won the lottery!!!! The only problem is that I never bought a lottery ticket. If you get a message informing you that you have won a contest you did not enter, you can bet that the message is a scam.
  7. You're asked to send money to cover expenses
    One telltale sign of a phishing email is that you will eventually be asked for money. You might not get hit up for cash in the initial message. But sooner or later, phishing artists will likely ask for money to cover expenses, taxes, fees, or something similar. If that happens, you can bet that it's a scam.
  8. The message makes unrealistic threats
    Although most of the phishing scams try to trick people into giving up cash or sensitive information by promising instant riches, some phishing artists use intimidation to scare victims into giving up information. If a message makes unrealistic threats, it's probably a scam. Let me give you an example. About 10 years ago, I received an official-looking letter that was allegedly from US Bank. Everything in the letter seemed completely legit except for one thing. The letter said my account had been compromised and that if I did not submit a form (which asked for my account number) along with two picture IDs, my account would be canceled and my assets seized. I'm not a lawyer, but I'm pretty sure that it's illegal for a bank to close your account and seize your assets simply because you didn't respond to an email message. Not only that, but the only account I had with US Bank was a car lease. There were no deposits to seize because I did not have a checking or savings account with the bank.
  9. The message appears to be from a government agency
    Phishing artists who want to use intimidation don't always pose as a bank. Sometimes they'll send messages claiming to have come from a law enforcement agency, the IRS, the FBI, or just about any other entity that might scare the average law-abiding citizen. I can't tell you how government agencies work outside the United States. But here, government agencies don't normally use email as an initial point of contact. That isn't to say that law enforcement and other government agencies don't use email. However, law enforcement agencies follow certain protocols. They don't engage in email-based extortion—at least, not in my experience.
  10. Something just doesn't look right
    In Las Vegas, casino security teams are taught to look for anything that JDLR—just doesn't look right, as they call it. The idea is that if something looks off, there's probably a good reason why. This same principle almost always applies to email messages. If you receive a message that seems suspicious, it's usually in your best interest to avoid acting on the message.

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